Refund Policy

Last updated: August 4, 2026

This Refund Policy governs all subscription purchases made at caloro.co, operated by UAB Profitsystem Export (Reg. No: 304578079, VAT No: LT100011622113). By completing a purchase you confirm that you have read and accepted this Policy in full.

1. General Non-Refundable Policy

All subscription fees are non-refundable as a general rule. By activating a subscription and accessing premium features, you expressly consent to immediate commencement of the digital service and acknowledge that the right of withdrawal under EU Directive 2011/83/EU is forfeited upon commencement of performance.

2. Refund Requests and Verification

Refund requests are reviewed individually and are not guaranteed. Every request must be verified before it can be reviewed. A request may be considered where:

• the payment can be identified and verified in our records
• the charge was made in error, duplicated, or resulted from a confirmed technical issue
• the customer was unable to access the service due to a confirmed technical problem on our side
• the account has not violated our Terms of Service

Submitting a request does not guarantee that a refund will be approved.

3. When a Request May Be Declined

• the service was accessible or used after purchase
• the subscription renewed according to the terms accepted at checkout
• the payment cannot be verified from the information provided
• the request appears fraudulent, abusive, duplicate, or inconsistent with our records
• the account was suspended or terminated for breach of the Terms of Service

This does not apply where a refund is required by applicable law.

4. How to Submit a Request

Email support@caloro.app with subject "Refund Request" and include: the email address used at checkout, the date and amount of the charge, a receipt or screenshot showing the charge, and the last 4 digits of the card used. Please do not send your full card number, CVV, PIN or bank credentials. We respond within 5 business days.

5. Unauthorised Chargebacks

Initiating a chargeback without first contacting us constitutes a breach of this Policy. The Company reserves the right to immediately suspend accounts where an unauthorised chargeback has been initiated.

6. Contact

support@caloro.co
UAB Profitsystem Export · Reg. No: 304578079 · VAT No: LT100011622113
A. Gostauto g. 8-358, LT-01108, Vilnius, Republic of Lithuania