Refund Policy
Last updated: May 21, 2026
This Refund Policy governs all subscription purchases made at caloro.co, operated by UAB Profitsystem Export (Reg. No: 304578079, VAT No: LT100011622113). By completing a purchase you confirm that you have read and accepted this Policy in full.
Summary: All fees are non-refundable once the service has been accessed. A limited goodwill refund may be granted within 30 days of a first purchase under the strict conditions below.
1. General Non-Refundable Policy
All subscription fees are non-refundable as a general rule. By activating a subscription and accessing premium features, you expressly consent to immediate commencement of the digital service and acknowledge that the right of withdrawal under EU Directive 2011/83/EU is forfeited upon commencement of performance.
2. Limited Goodwill Refund — 30 Days
As a one-time goodwill gesture, the Company may issue a full refund where all of the following conditions are strictly met:
- The request is submitted within 30 days of the original charge
- It is the customer's first-ever paid subscription to Caloro
- Premium features have not been used to a material extent, as determined by the Company
- The account is not under suspension or investigation for breach of the Terms of Service
- No prior refund has been granted to the same account or payment method
3. Non-Refundable Situations
- Requests submitted more than 30 days after the charge date
- All renewal charges following the initial subscription period
- Requests citing dissatisfaction with features accurately described at time of purchase
- Accounts suspended or terminated for breach of Terms of Service
4. How to Submit a Request
Email support@caloro.co with subject "Refund Request" including: registered email, charge date and amount, brief reason. We respond within 5 business days.
5. Unauthorised Chargebacks
Initiating a chargeback without first contacting us constitutes a breach of this Policy. The Company reserves the right to immediately suspend accounts where an unauthorised chargeback has been initiated.
6. Contact
support@caloro.co
UAB Profitsystem Export · Reg. No: 304578079 · VAT No: LT100011622113
A. Gostauto g. 8-358, LT-01108, Vilnius, Republic of Lithuania